Getting started

Step 1: Choose your prompts

Identify 100 to 200 fact-based prompts that are likely to surface verifiable claims about your brand. Good candidates include prompts about product specifications, pricing, policies, safety claims, features, and service terms. Avoid opinion-based or subjective prompts.

Step 2: Apply the FactCheck tag

In the Prompt Designer, select your prompts, then select Edit > Analysis Types, and apply the FactCheck tag.

If you're already tracking prompts for Visibility or Sentiment, you can add FactCheck to those, or create new prompts specifically for FactCheck.

Step 3: Upload your source of truth documentation to Knowledge Bases

Go to Knowledge Bases in the left navigation menu and upload your documentation as described in the 📄 Create and manage Knowledge Bases section. FactCheck uses the entire Knowledge Base as a source of truth, so there's no need for any special file structure, organize your documents however works best.

Step 4: Explore the results

FactCheck results typically take 7 days to appear. Once available, go to Answer Engine Insights > FactCheck to review them:

• Browse claim clusters by theme and use the topic filter to drill into specific areas of concern.

• Review the citation breakdown for inaccurate claims and note the URLs of the relevant pages to update.

Step 5: Take action

Run Agents directly from the inaccurate claim views to resolve them: depending on the best course of action, the Agent Assistant builds custom Agents, which you can refine or run as is.